TERMS & CONDITIONS

When placing an order you agree to all of our terms and conditions set out in this document, and that you have also read and agreed with the additional terms set out below. No use, copying of text or design is allowed and everything on this site is the legal property of the owners and proprietors. 

PROCESSING OF ORDERS

We aim to process all orders within a timescale of around 3-7 working days (Monday to Friday). During busy periods timescales may increase. Bespoke items may take considerably longer during seasonal times such as Easter and Christmas.

OUT OF STOCK / DISCONTINUED ITEMS

We reserve the right to temporarily remove any item for sale on our website and also to completely discontinue any item.

This may be caused by a problem with third parties and therefore, there may be a delay from when the decision is made to the item being removed from sale.

If you have purchased an item that we temporarily remove or decide to discontinue, we will refund you for that sole item or a gift voucher will be offered to the customer.

PAYMENT SECURITY

As we use PayPal for our preferred payment method, when placing an order with us you do not use our server, all communications relating to payment information is handled by PayPal and their Secure Encrypted servers to ensure the payment information you provide is handled securely.

GUARANTEES

We aim to make sure that all our customers are happy with both the products and the service they receive.

If for any reason you are not, then please contact us so we can resolve the problem.

We offer a guarantee on all items supplied by us, however there may be times when items arrive damaged due to delivery.

We do however ask all of our customers to report and inform us within 24 hours of the delivery being received.

Items will be replaced at no cost to you once we received evidence of damaged goods. Evidence can be provided by emailing 2 photographs of the damaged items. 

  • One of the exterior packaging when it arrived.

  • One of the damaged item/s.

If the fault is ours we will replace or refund within 3 working days.

We will not be liable for the cost of postage for any returned items, however if a new item is shipped out as a replacement, we will cover this charge. Any missing/damaged/incorrect items from your order must be reported to us within 7 days of receipt of your parcel. 

Claims after that period will not be honoured.

If an item/s are missing from your order, again we are happy to redo them for you providing that you notify us of the missing item/s within 24 hours of receiving the parcel.

If items have been made incorrectly due to our mistake, please contact us directly craftingwonders@outlook.com within 24 hours of receiving your parcel attaching a picture of the incorrect item. We will then remake the item/s for you and post it as soon as is possible.

All goods must be returned to us in their original condition unless they have been notified to us as damaged (by proof of 2 photographs).

Again please note we cannot accept any returns on personalised items as it is designed specifically for you. 

A refund will be given once the goods are received intact and in their original conditions.

The refund will be processed within 14 days after receipt of the returned goods.  If you wish to cancel your order within the cancellation period we will expect all the goods to be returned in their original condition for the full refund to be given.

REFUNDS

You can return any non personalised items at your own expense within 30 calendar days from the date you received it. Please ensure returned goods are packaged well and in the same condition as we sent them to you. Once items have been received and checked, we will refund you.

Due to postage being beyond our control customers should allow for an additional three days before raising a complaint.

RETURNS

You can return any non personalised items at your own expense within 30 calendar days from the date you received it. Please ensure returned goods are packaged well and in the same condition as we sent them to you. Once items have been received and checked, we will refund you.

 

We reserve the right to change the way we calculate our postage at any time.

Due to postage being beyond our control customers should allow for an additional three days before raising a complaint.

CANCELLATIONS

If you wish to cancel your order, please contact us here or directly at craftingwonders@outlook.com within 24 hours of purchase and a full refund will be given.

YOUR RIGHTS UNDER DISTANCE SELLING REGULATIONS

If you buy goods under a distance contract you have the right to cancel your contract within a period of 14 days, beginning with the day after you receive your item/s. If you wish to cancel your order within the cancellation period we will expect all items to be returned in their original condition for the full refund to be given.

HOW MUCH IS POSTAGE?

We offer free UK Delivery on all of the orders sent throughout the UK.

All parcels will be sent out second class, this enables us to keep costs down and allows you to receive great value for money.

If at any time you would like your item/s to come quickly, we can expedite your order with an additional cost, please do not hesitate to contact us via email craftingwonders@outlook.com

INTERNATIONAL POSTAGE

We do ship overseas on a regular basis so if you would like a quote for shipping costs, please contact us directly via email craftingwonders@outlook.com.


Shipping products overseas will incur additional charges that may include import tax from your home country so please be advised that we are not responsible for these charges.

 
 
 
 
 
 
 
 
 

If you have any queries or issues with any of the topics highlighted in our Terms & Conditions please contact us Here, via email craftingwonders@outlook.com or via our Facebook page.

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